You can request to close your account online via our Customer Portal. We will need to know if you owned the property or if you were leasing it. We will also need to know if the property was sold if you were the owner, and the date you want to […]
Read More...How do I set up new service, transfer or close my account?
How can I pay my bill?
Starting April 12th, you can pay online via our customer portal. Learn about different ways to pay your bill on our Payment Options page.
Read More...How can I get faster service when I have a question?
We strive to respond to email and phone inquiries in a prompt manner. Please follow the tips below to help speed up the process. Tip #1: Be prepared and have the following information ready when calling or emailing us: Account name Account number Verification ID (PIN) Service address Description of the […]
Read More...What can I request from Customer Care?
Customer Care representatives are trained to assist you with a range of subjects, including account and billing inquiries, service order requests, or questions about your rates.
Read More...How can I reach Customer Care?
By E-mail: SCMidlandsCustomerCare@swwc.com By Phone: 803-699-2422 from 8:30 a.m. to 4:30 p.m. (Eastern Time) By Fax: 803-699-6925 By Mail: South Carolina Water Utilities, Inc.1713 Woodcreek Farms RdElgin, SC 29045
Read More...Alabama Riverview FAQs Placeholder
Placeholder for future Alabama Riverview FAQs
Read More...What is the difference between a Boil Water Advisory and a Boil Water Notice?
A Boil Water Advisory is issued to notify users that the water may be contaminated and to boil for precautionary purposes. During the advisory, customers should bring water to a vigorous boil for at least one minute before use. This will kill any harmful organisms that may be in the water. A Boil […]
Read More...When I installed a new dishwasher I had to set the water hardness for proper operation. Can you tell me what the average hardness is?
Kiawah Island Utility and Johns Island Water Company do not treat the water received from Charleston, therefore the Charleston Water System results are reflective of the water delivered to the residents of Kiawah Island. According to Charleston Water System the average hardness is 56 parts per million (ppm). You may […]
Read More...What is the reason for the periodic discolored water?
There are generally two scenarios in which you may see discolored water at your tap. The color of water is caused by naturally occurring compounds from decaying vegetation and organic matter that enters source water through runoff, falling vegetation, etc. While discoloration is rarely a health concern, it is an […]
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