What is Suburban Water doing to ensure customers are protected from COVID-19?
We are carefully monitoring the state and national advisories regarding COVID-19. We are also taking precautionary steps to protect the health of our employees and customers.
- Beginning Monday, March 16, our Customer Service offices will be closed to the public. Please know that our friendly and knowledgeable Customer Care Team are available to assist you via phone at (800) 203-5430 or via email at firstname.lastname@example.org or email@example.com.
- Remember, the following options are always available to pay your bill: https://www.swwc.com/suburban/pay/
- We have shared with our employees the preventative measures provided by the US Centers for Disease Control and Prevention (CDC) on how they can minimize the risk of catching COVID-19.
- We have robust emergency operations and business continuity plans that include the possibility of a pandemic. We have already and will continue to update them for COVID-19, as necessary, to meet our service obligations to our customers and communities.
We want to help those who have been impacted so far. If you’re a current customer who is encountering a financial hardship as a result of COVID-19, we want to help. Give us a call to learn about what assistance programs may be available to you.
If you mail in payments, we are taking measures to ensure your account won’t be negatively impacted by late fees if there is a mail service delay. We also highly encourage you to consider enrolling in automatic payments to ensure your payment always posts on time.
Scammers are taking advantage of these challenging times and are calling customers and threatening to shut off utility service if you do not pay them. Do not give them your personal information or make any payments; please call Suburban immediately if you have questions about the status of your account.
Is my drinking water safe?
Yes, your water is safe. Suburban Water provides drinking water that meets or exceeds all federal and state drinking water standards.
According the World Health Organization (WHO) and the American Water Works Association (AWWA), current treatment methods used by Suburban Water in our water treatment plants are sufficient to disinfect water for contaminants, including COVID-19. Groundwater sources would not be sources for COVID-19 and existing required testing throughout our distribution system requires a chlorine residual to ensure water is clean and safe for consumption.
Are you aware of any employees who have been exposed to COVID-19?
We are not aware of any suspected or confirmed cases of COVID-19 amongst our employees. If this were to change, we would work with state and local public health officials to address the issue and protect the health of employees and customers.
Should I be worried about a possible water outage?
Our operators will be closely monitoring our systems and performing essential tasks to ensure water is safe and flowing. Most causes of outages are unpredictable, but our teams are on alert to be able to handle any issue that may occur. If any outages occur, we will be sure to keep our customers notified and up-to-date.
Should I boil my water?
According to the CDC, COVID-19 has not been detected in drinking water, and conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19. Read more here: https://www.cdc.gov/coronavirus/2019-ncov/php/water.html